Terms & Conditions

Welcome to Kaizen Quality Services (“Company”, “we”, “our”, “us”). These Terms & Conditions govern your use of our website and consultancy services. By accessing our website or engaging our services, you agree to comply with and be bound by these terms.

Scope of Services

Kaizen Quality Services provides consultancy services related to: Pharmaceutical regulatory compliance (FDA, CDSCO, and related authorities) Food Safety and Standards Authority of India (FSSAI) licensing and compliance Maharashtra Industrial Development Corporation (MIDC) and industrial consultancy Cosmetic and allied regulatory consultancy All services are provided based on information supplied by the client and applicable regulatory frameworks at the time of engagement.

Use of Website

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the website. You must not: Attempt to gain unauthorized access to the website or its systems Upload or transmit malicious software Use website content for commercial purposes without written consent

Client Responsibilities

Clients agree to: Provide accurate, complete, and timely information Share necessary documents required for consultancy and compliance processes Cooperate with regulatory timelines and procedures Kaizen Quality Services is not responsible for delays or failures resulting from incomplete or inaccurate client information.

Fees & Payment

Consultancy fees will be communicated prior to service initiation Payments must be made as per agreed milestones or invoices Fees once paid are non-refundable unless explicitly agreed in writing Government fees, statutory charges, and third-party costs are not included unless stated.

Confidentiality

We maintain strict confidentiality of all client information, business data, and documentation shared during the engagement. Information will not be disclosed to third parties except: As required for regulatory submissions When mandated by law With prior client consent

Intellectual Property

All content on this website, including text, logos, graphics, and materials, is the intellectual property of Kaizen Quality Services unless otherwise stated. Unauthorized reproduction, distribution, or modification is prohibited.

Regulatory Disclaimer

Our consultancy services are advisory in nature. Final approval, certification, or licensing is solely at the discretion of the respective regulatory authorities. Kaizen Quality Services does not guarantee approval timelines or outcomes influenced by external regulatory bodies.

Limitation of Liability

To the maximum extent permitted by law: We shall not be liable for indirect, incidental, or consequential damages Our total liability shall not exceed the fees paid by the client for the specific service